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Messages - MattTait

Pages: [1] 2
1
General Support / Re: Registration Key MIA
« on: August 24, 2012, 01:38:54 pm »
Hi,

If can you please send questions about CD keys to buildar@buildar.org?

Cheers,
Matt

2
General Support / Re: urgent- no light
« on: August 24, 2012, 01:36:09 pm »
Hi,

Could you please upload the .3ds and .fbx files (on something like dropbox) and PM me the link?

Cheers,
Matt

3
Bugs / Re: Build ar viewer problem
« on: July 23, 2012, 09:14:26 am »
Hi,

Do you have a discrete or integrated graphics card?

Cheers,
Matt

4
Bugs / Re: GIF imports don't register?
« on: July 23, 2012, 09:13:34 am »
Hi,

This is a noted bug and will be fixed in the next update.

Cheers,
Matt

5
General Support / Re: Add interactive Click
« on: July 23, 2012, 08:46:28 am »
Hi,

Unfortunately that feature doesn't exist in BuildAR, sorry.

Cheers,
Matt.

6
General Support / Re: I need the BuildAR Viewer 2.2.1 and I can not download it.
« on: May 24, 2012, 12:43:01 pm »
Can you tell if the stip you are seeing is the top of the video (as in the entire thing has been shifted down a bunch) or the bottom of the video (as in the entire top part of the video has been cut off)?

Cheers,
Matt

7
General Support / Re: I need the BuildAR Viewer 2.2.1 and I can not download it.
« on: May 21, 2012, 10:52:44 am »
Hi everyone,

The links are now fixed and you should be able to download.

I'm still looking into your problem Bline. Can you tell me what the video card you are using is?

Cheers,
Matt

8
General Support / Re: I need the BuildAR Viewer 2.2.1 and I can not download it.
« on: May 18, 2012, 11:15:03 am »
Hi Bline,

I'm not sure what's causing that issue, I've tested the build I sent you and it seems to be working on my computer.

Could you try the following things and see if they have any effect on the issue?

1) Try a different webcam (if you can get your hands on one)
2) Vary the resolution of the video in the pop up box
3) Try updating videocard drivers

9
General Support / Re: trial buildar
« on: May 17, 2012, 11:32:53 am »
Hi, the download links seem to have broken. I'll try and get it fixed ASAP.

10
General Support / Re: I need the BuildAR Viewer 2.2.1 and I can not download it.
« on: May 17, 2012, 11:29:55 am »
Huh, it seems that all the download links on the site have broken. I'll try and get that fixed ASAP.

11
General Support / Re: fullscreen in widescreen
« on: May 09, 2012, 11:59:40 am »
Hi Dennis,

As it is currently set up the scene file does not store the resolution used in the scene file, so when the .bat file runs it goes back to the default resolution (640x480). It's not a bug as such, but I can see how it would be a nuisance.

Matt.

12
General Support / Re: program crashes when execute launcher
« on: April 20, 2012, 11:08:43 am »
The scene both opens and runs on my computer.

There should be a log file in the folder containing the executable, could you post this log from one of the crashes? Might give some info on why its crashing.

13
General Support / Re: I can't view camera image with Pro version but I can see with Free version
« on: April 19, 2012, 02:06:55 pm »
In the folder containing the BuildAR executable there should be a .log file.

Could you post the contents of this?

14
General Support / Re: program crashes when execute launcher
« on: April 19, 2012, 01:53:53 pm »
Hi,

Could you possibly upload the scene and associated file somewhere and link me to them?
Also if you have access to another machine beside those two could you try and run the scene on that computer? That will tell you whether the problem is specific to that computer.

Cheers,
Matt

15
General Support / Re: fullscreen in widescreen
« on: April 19, 2012, 01:51:30 pm »
Hi,
Could you tell me what version of BuildAR you are using, what the resolution of your monitor is, what camera you are using and what your video card is?

Thanks,
Matt.

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