Author Topic: I can't view camera image with Pro version but I can see with Free version  (Read 474 times)

intervia

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Hi guys.

I have a big problem:
I installed the Free version (BuidAR 1.1), I can see the camera image in the PC screen without problems.

In the same PC, I installed the Pro demo version (BuildAR Pro 2.1.1 demo), but I can't see the camera image in the PC screen. The screen show black image.

I have this PC:
HP Compaq 610 (VF484LA)
Intel Core 2 Duo T5870 2.00 GHz, 800 MHz FSB, 2 MB cache level 2
3 GB RAM Memory DDR2 800 MHz
Chipset Mobile Intel® GME965
Mobile™ Intel® Graphics Media Accelerator X3100
Windows 7 Ultimate 64 Bits
Camera: HP Webcam (2MP Fixed) Chicony Electronics Co. with the latest driver

How I can fisx this problem? anybody know how?

Thanks

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MattTait

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Hi,

Do you have the webcam running in any background application when you start it in BuildAR?

Matthew English

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I have this same problem, with an HP webcam. any suggestions?

MattTait

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In the folder containing the BuildAR executable there should be a .log file.

Could you post the contents of this?

Matthew English

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I think the problem may be that I have a Intel GMA HD graphic card, which I read on another post that isn't supported. Any work around if this is the case? Thank you for help.